リラクゼーション事業のパイオニア|エーワン・ホールディングス

PRODUCE

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Healing professional that can provide any healing treatments The A-One Group has developed various brands that can provide any healing treatments, including body care, foot care, traditional Thai-style therapies, esthetic body scrubbing, and other esthetic treatments. We are also ready to offer totally produced salons from promotion of salon management to attracting customers.

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Trusted achievements and know-how chosen by hot bath facilities across the country The A-One Group has supported operation and management of a wide variety of facilities across the country. We have in-house special teams in order to provide practical solutions that correspond to the latest trends by determining unique Key Performance Indicators (KPI) based on our experience and achievements.

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Active specialists with skills and excellent service A sufficient number of professionals that offer healing are necessary depending on the number of those who need of healing. With the in-house academy that nurtures professionals, we focus not only on esthetic skills and techniques, but also on hospitality education such as service manners so that our customers can feel comfortable and at ease.

To companies operating hot bath facilities, do you have any concerns like those listed below?

To those with concerns about facility management

- No relaxation salon currently available - Relaxation services that take advantage of the facility’s features are desirable - Unstable sales volume - Difficulty in determining and finding improvement measures

To those with concerns about staff management

- Difficult communication among staff members due to language - Issues regarding acquiring visas for the staff - A staff member claims certain experience, but there is no technical level guarantee - Staff’s manners are inadequate and do not have Japanese common sense due to cultural differences - Receiving many complaints because of poor skills, communication problems, or other negative reasons - Staff members walk around in the facilities wearing inappropriate clothing other than staff uniform while on duty - Problems regarding morals and service quality (appearance, personality, language, common sense, etc.) - Unnecessarily excessive service (extended service) - Poor staff retention rate due to staff members leaving and returning to their home country - Cancelation of reservations due to lack of staff (loss of sales revenue) - Improper disclosure of personal information - Staff members have mood swing, and their emotions are easily reflected on their face

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